CasinoRoom is an online gambling venue owned and operated by Ellmount Gaming Limited. The site has a gaming license from the jurisdiction of Malta. The site is not available to US customers at the time of this review. Software and customer support are available in twelve languages, including English, Spanish, French, and Simplified Chinese. CasinoRoom uses a variety of software providers, including NetEntertainment and Microgaming.
It’s always nice to see a blended software platform – it usually means good things for the player. Variety is what the sex appeal of gambling is all about. For slots players like me, variety keeps us entertained and keeps us interested. But as you’ll read in the games section below, the story on CasinoRoom’s library is not all good news.
I also want to put this right out in the open – it’s easy to find complaints about CasinoRoom from former and current customers. This doesn’t necessarily mean they’re a rogue operator. In fact, in CasinoRoom’s case, the opposite is true. Every complaint I could find at my usual searching spots (gambling forums, Casinomeister, CasinoListings, sometimes Casino City, etc.) seemed to have been dealt with either by customer service or an associate of the casino. The ability to deal with customer complaints is important, and CasinoRoom has been displaying that, especially since the site relaunched with a new design and a new style in late 2014.
I didn’t find anything indicating that CasinoRoom is intentionally stealing from or ripping off their customers. Most of the complaints I could find involved confusion over bonus terms and conditions or payout terms and conditions – many others had to do with payout times, but that’s fairly common in this industry.
- Unique loyalty program!
- Free Spins and Bonuses for new players!
- Mobile site with all the best slots!
Mobile Play at CasinoRoom
CasinoRoom operates a mobile-capable website. It’s not much of a gambling service, in that the site is only home to eighteen games – twelve mobile slots and six mobile versions of popular table games. I am a mobile player myself, and if mobile play were a priority for me, I wouldn’t choose CasinoRoom. Eighteen games is an unacceptably low number for a modern gambling mobile site. There isn’t much more to say on this topic. If you’re at all interested in playing games on your smartphone or tablet, this site may not be a good match.
But the service does get a few things right. For starters, the blended software package. I’m excited when I see a software package made up of games from a lot of different designers, because this usually means an increase in variety. Even though the curated collection of titles at this site is disappointing (see “CasinoRoom Games” immediately below this section), it’s nice to see somebody trying to mix it up in the face of so many single-designer platforms.
Massive currency and language support is another feather in this site’s virtual cap. I’m encouraged by multiple language and money support because it again means that the service is doing business with a large pool of customers from all parts of the world. To me, this adds to CasinoRoom’s legitimacy, and makes their games even more accessible than the use of a mobile website.
A final brag on CasinoRoom – I’ve long thought that twenty-four hour phone and live chat support should be the new standard in online casinos, and this site already provides it. This makes contacting them to ask questions about serious complaints a totally mindless and easy task rather than an inconvenience. My personal experience with their live chat service was very smooth. Though I had an admittedly simple question about their software, it took less time to get my answer than it did to write that last sentence. That’s a big plus for customers.
Casino Room Games
The games at CasinoRoom are collected under seven different headings. Here’s a bit about each, and some notes on the games contained within:
• Slots – The game library at CasinoRoom is hopelessly jumbled. Slots are broken up into two categories – plain old “Slots” here and “Classic Slots” covered below. Kept in this particular category are the more modern games, some 120 titles at last count. They’re a fun mix from a blended pool of designers that managed to keep me busy for a solid hour before I looked up at the clock. I tried some popular slots such as Aliens and Game of Thrones to try the site.
• Roulette – It’s weird for an online casino to have a dedicated roulette section – I’m not sure this game is that popular – but okay, here it is. Twelve variations on roulette are available, including goofy ones like High-Roller Roulette and French Rules Roulette.
• Blackjack – It’s equally weird to have a dedicated blackjack section, but if you’re a fan of 21, you can take your pick from a dozen varieties at CasinoRoom.
• Live Casino – Live dealer games are kept here, just under a dozen at my last visit. This has a limited appeal to a certain percentage of the gaming crowd – but for people who enjoy live dealer titles, they are available through CasinoRoom’s main site.
• Classic Slots – Traditional-style fruit machine games are kept apart from their more modern slot cousins in this section. I’m not sure who really goes in for these games, as they have extremely limited replay value, but there are dozens of them hosted here if you’re into that sort of thing.
• Jackpots – All the titles available at the site that offer progressive payouts are kept under this heading. At my last visit, eighteen such games were on offer, ranging in value from $1,000 to nearly $5 million.
• Other – Again, I’ve never seen an “Other” subheading at an online casino before. Seventy-two titles are lumped in together, including a huge variety of video poker titles and weird “specialty” games like scratch cards. A huge complaint I have with CasinoRoom is the complete lack of a SINGLE 9/6 payout video poker title. This is a big turn-off for me, as I’m a big fan of video poker but won’t play a title that doesn’t have a 9/6 payout structure.
CasinoRoom Bonuses and Promotions
The welcome bonus at CasinoRoom is a 100% deposit match worth up to $700, along with an offer of 60 free spins on one of the site’s most popular slots. This is currently the only bonus advertised at the site, though I’ve seen others in the past. Reading the terms and conditions is always important, but for this particular bonus it’s completely crucial, that is, if you want to try and actually earn money with your bonus offers. CasinoRoom makes that difficult.
That’s because the wagering requirement is forty-five times the anticipated bonus. That’s a pretty high playthrough requirement, even for modern online casino services, and it puts most bonus money out of reach of the average player, myself included. Remember, folks – always read the fine print. It may be worth opting into the bonus for the free spins, but I’m not a big fan of the Starburst slot that the spins are good on, so I never took advantage of it myself.
I remain neutral about CasinoRoom. The site is not a rogue operator by any means – plenty of good reviews and positive experiences exist to wipe out any negatives that you can find in a simple Google search. But I don’t particularly like their game library, their mobile site is sub-par to say the least, and I’m not convinced that their payout problems are fixed since the October 2014 relaunch. I’ll stay neutral for the time being, though I like their blended software platform and new transparency regarding bonus and withdrawal terms, as well as new payment processors.